before moving into his current role . He describes how the company has adapted to address the impact of the COVID-19 crisis . “ There ’ s an immediate digital requirement that we need to implement on behalf of our clients to support this short-term pain that everyone ’ s going through . The short-term goal is to make sure everyone ’ s safe and healthy , and working effectively from home . But the long-term goal doesn ’ t change , and we ’ re making sure that we bring all of our services together in a unified fashion to our clients .”
To do this the company is deploying Robotic Process Automation ( RPA ) across back end systems to streamline areas like finance , HR and procurement . It is also consolidating its back-office ERP with the SAP HANA database , and is making sure systems across the organisation are streamlined . “ Our call centres and help centres are fully integrated , so if you ’ re contacting NTT anywhere in the world , we ’ re using the same system to capture all of the clients ’ requests , and all of that connectivity comes through a single portal .” 123 www . technologymagazine . com