Teagle outlines how the company will move forward offering its customers a seamless online experience while harnessing the power of new technology to provide those personal touches which makes buying a vehicle so important .
“ We will be doing everything we can to sync the physical and digital world to provide the ultimate customer experience ,” said Teagle speaking from his office in Farnham . He is optimistic about the car industry as we move out of the pandemic . “ Car sales will start to rise as people seek the safety and convenience of a vehicle to avoid the crowds on public transport .”
Technology creates the physical experience Teagle , who hit the ground running when he joined BCA , just prior to the start of the pandemic in November 2019 , comments on how the company ’ s digital journey will focus on a post-pandemic future with face-toface video , the expansion of omni-channel technologies along with robots and Artificial Intelligence ( AI ).
“ If we look a few years ahead we will be able to experience being inside a vehicle without physically being in there ,” predicts Teagle . “ A customer will also be able to get that feeling of driving a vehicle without actually doing it and this experience is not far off .
116 May 2021