DIALOG AXIATA
“Service From the Heart means approaching every customer interaction with passion and sincerity ”
SANDRA DE ZOYSA CHIEF CUSTOMER OFFICER , DIALOG AXIATA and me ,” De Zoysa says . “ My mobile number can be accessed . You can call and , if I ' m not sleeping , there ' s a good chance I will answer and be able to talk to you about whatever is troubling you in case there is a lapse in service . It ' s our way of putting our money where our mouth is , and really walking the walk . I don ' t think there ' s much point in saying that you ' re a customer-centric business if your customers can ' t actually reach you .”
Dialog has invested heavily over the years in training staff throughout the business to fully embody the ethos of Service From the Heart , constantly reworking and developing processes in order to “ cut away barriers
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