DIALOG AXIATA
From an external point of view , Dialog employs a wide range of customer channels to ensure that people can access the services they need , whenever , wherever , and however they prefer . Though a lot of these preferences are linked across generational lines , with “ millennial customers preferring self service and digital channels , as opposed to older customers who would rather speak to someone on the phone or face to face ,” De Zoysa adds that “ more and more , we ' re seeing people from older generations realise that it is in fact faster to use a self-service channel to pay your bill . We try to make sure