DIALOG AXIATA
that , whatever channel you want to use , is available to you . And then of course we work to gently educate our customers and nudge them towards more efficient social and digital channels .”
These digital channels have proven to be particularly essential during the COVID-19 pandemic , but De Zyosa adds that , as the crisis passes , she expects its effect on the digitalisation of Sri Lankan society to remain . “ In this post-COVID , work-from-home era , data is like oxygen . Without connectivity , you ' re in deep trouble ,” she says . “ During the pandemic , the program has been all about engagement , looking at how we continuously build engagement between our employees and our customers – looking at how we keep that flame alive during times like these when physical engagement is no longer an option .”
Staying on Top As Dialog Axiata enters Q2 of 2021 , De Zoysa is excited to continue building on the company ’ s relationship with over 16mn Sri Lankans as part of her role as the company ’ s “ custodian of customers ,” concluding that , “ We want to continue helping our customers adapt to a digital lifestyle and help them carry on experiencing those benefits long after the pandemic has passed .”
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