TUENTI ECUADOR
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Tuenti : Ecuador ’ s simple but powerful Telco solution
“ WE ASSEMBLED A TEAM OF HIGHLY SKILLED YOUNG PROFESSIONALS WITH MIXED BACKGROUNDS ”
GERARDO SUAREZ NAPOLITANO CHIEF EXECUTIVE OFFICER , TUENTI ECUADOR
app was relaunched with a completely redesigned user experience and interface . “ This new experience tailors to our customer ’ s every need . Its main features include an easy to visualise product layout , a brand-new intuitive subscription model , as well as multi-functional self-care services that bring it all together .”
It ’ s via initiatives such as the app that the company has achieved huge success in the Ecuadorian market . “ We rely on four main pillars in order to successfully maintain a high-paced growth rate . Product market fit , irreverent communication , a millennial-to-millennial sales force , and a completely digital customer service . This in turn has led us to go from 0 clients in June of 2015 , to an outstanding 65 % CAGR , reaching 1.3 million clients a little over 5 years later - awarding us 11 % of the Prepaid Market Share in Ecuador .“
Supporting its work are trusted partners such as Amdocs . “ Amdocs provides us with a comprehensive cloud-based business / operations support systemas-a-service solution ,” says Suarez Napolitano . “ They serve as a single point of accountability , relieving Tuenti from the
272 May 2021