MAKE-A-WISH AMERICA
“ Galaxy is a way for us to reach new heights , taking our 59 disparate systems and bringing them into one enterprise system — it ' s just helping us find ways to have this connected vision . The Galaxy initiative includes adopting Salesforce to increase collaboration , fundraising , and revenue to grant more wishes ,” says Duran .
Change is always tricky when it comes to embedded systems at decades-old organisations . “ I ' ve done this many times , so I can give not just a sense of confidence and articulate the level of change to expect , but also to acknowledge the change ' s impact , to say this is all normal ; it ' s a journey and not something that will happen overnight .”
Another integral aspect of Make-A- Wish America ' s digital transformation is the partnerships that it has developed with tech giants such as Microsoft , Accenture , TEKsystems , and Salesforce .
“ We have amazing strategic vendor partners that have been completely invaluable . They ' ve helped provide not just the surge of capacity , but also streamlined how we do everything — from the
“ We have a very successful strategic partnership with Microsoft ”
TERESA DURAN CIO , MAKE-A-WISH AMERICA
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