Why do it yourself if others can do it better , faster , and more efficiently ? This , in a nutshell , is what “ managed services ” are all about . Due to the speed with which digitalization is changing the game , it ’ s now vital to work with a capable strategic IT services partner .

Digital expertise has become a major innovation driver across industries . Digitalization completely changes the dynamics of processes , products , and services . From a strategic perspective , it ’ s also becoming more and more important for companies to integrate IT into their core business . Yet most IT departments are now chronically overworked . Without external support , they ’ re unable to satisfactorily execute mission-critical tasks . But it ‘ s also vital to choose the right partner for IT services . Three main prerequisites need to be met . The first is comprehensive expertise on technologies such as cloud computing , analytics , artificial intelligence , intelligent automation , and cybersecurity , all of which are required throughout the digital value chain . The second is an internal change process . And third , the partner must take an innovative and strategic approach to cooperation that transcends the conventional division into internal and external entities .

The Evolution of Managed Services

It may seem surprising that managed services themselves are evolving , but it ’ s a logical consequence of digitalization . Even tried-andtested kinds of managed services need to be brought up to date . It ’ s no longer enough simply to work through sets of services defined by service level agreements . The KPIs of digitalization have also changed . In the case of strategic managed services , now the IT service provider is directly integrated into the client ’ s organization , sharing responsibility for defining complex technical and business activities while contributing its experience and innovations . Within the scope of this partnership , the provider helps link performance , efficiency , and quality metrics to steadily increase the value of the business .

CGI very flexibly defines and modifies this cooperative approach on a case-to-case basis . Experience gained from a large number of successful projects helps it find the best possible solution , again and again . In every case , companies are enabled to modernize their activities and structures and meet the prerequisites for success . Of course , these insights only generate benefits if they ’ re applied in practice . A “ wait and see ” approach doesn ’ t accomplish anything , and wanting to “ jump in the water without getting wet ” can also paralyze a company . Those that truly want to be modern , flexible , and agile have to dare to try new things and take appropriate action .