FRAPORT AG
“ If this is done with a high rate of recognition by a machine , an algorithm like we implemented , it reduces the volume of work for staff so they can focus on the important things ,” Standhaft explains . “ We currently experience a correct recognition rate of + 60 % in an early stage of the project .”
Culture shift Perhaps the sensitivity to noise is a result of a cultural shift , much like Fraport has witnessed as a result of COVID-19 . He , meanwhile , has embraced the culture shift and stretches this across Fraport AG ’ s four key pillars within the IT department : strategy , organisation , enablement , and mindset . Airports have also been influenced by consumers in that more contactless services are provided throughout airports to reflect COVID-reduction considerations . This is one of the areas in which Fraport is looking to develop its systems , having already experienced the benefits of using the internet of things ( IoT ) and AI to establish touchless services throughout airports .
“ People do not want to touch surfaces unless it ' s absolutely necessary . So next to artificial intelligence , we are also working together with partners on biometrics to make travel through the airport as touchless as we can provide it .” This feeds into the company ’ s ‘ mindset ’ pillar , as it builds understanding of the needs of travellers - particularly during the pandemic - while also implementing solutions that adhere to any future changes or long-term mindset shifts . “ Before the crisis , we hadn ’ t broadly dealt with artificial intelligence or biometrics , and now people in the organisation are keen on this approach , be it standalone or with partner solutions .”
Those who have travelled since the beginning of the pandemic will have
“ We keep the maximum flexibility due to all the uncertainties our time brings ”
DR . WOLFGANG STANDHAFT SENIOR EXECUTIVE VICE PRESIDENT , FRAPORT AG
208 May 2022