ORBIA
business plan also ties into that , as well as our goals and objectives .”
Another crucial element of Orbia ’ s IT strategy is its commitment to customer centricity .
“ Everything we do starts with the customer ,” DeRuyck says . “ We work back from that . Each business group operates autonomously but is united under the umbrella of Orbia ’ s mission , and so of course customer centricity is at the heart of what we are doing . And this shift in approach can be seen across IT globally .”
“ At Orbia we have been working to fix the fundamentals , such as modernising infrastructure , transforming ERP , building cyber solutions and enabling digital innovation ,” she says “ We are also shifting toward commercialising some of our digital services , and are moving toward a more customer-centric IT function to create a seamless digital experience for our customers .”
Orbia ’ s Global IT strategy As an IT function at Orbia , DeRuyck explains that her team leads with strategy - an important part of our strategy is that we serve as trusted partners .
“ We deliver effective , efficient , and secure solutions , and ultimately enable digital transformation ,” she says . “ Our
Orbia consolidates its data Orbia thinks of data as a strategic asset .
“ With this mindset we implement governance across Orbia in a way that harmonises data through common architecture patterns ,” says DeRuyck . “ It also allows for flexibility at a local business level , to ensure that we create business driven insights .”
Blending self-service analytics and more traditional KPI-driven dashboards , Orbia is investing in a data hub and lake concepts . “ We favour cloud analytics platforms to make sure we ' re taking advantage of advanced analytics and machine learning capabilities ,” says DeRuyck .
She adds : “ Over the past year or so , we ' ve established a data and architecture centre of excellence which brings all of our business groups and functions together so that we
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