SODEXO
“ I love helping to solve problems , especially when it involves technology and creative solutions ”
ALEXANDRA MONTGOMERY DIRECTOR OF IT AT COMFORT KEEPERS ,
SODEXO HOME CARE NORTH AMERICA
“ This is when we came across Paradox - our virtual recruiter . We can screen caregiver candidates now within seconds as opposed to days . Data has helped us understand the recruitment process and the experience that we create . In the absence of reliable data , we would never have had this visibility . This increases both speed and accuracy in our hiring process but also leads to strategic business decisions .”
What does the future hold for Comfort Keepers At Comfort Keepers the future will be focused on automation , integrations , and improving its client experience . “ We ’ ve built the foundation , so now it ’ s about turning up the volume on some of those initiatives and then , of course , the era of data continues , machine learning , and AI ,” says Montgomery . She adds : “ Technology is playing a big role in the transformation and evolution of home care , this is the future and we need to embrace that .
“ We are already seeing large players invest in the home care space . Industries like health care - where we were still seeing paper processes in 2020 - are now digital . I believe the industry will see rapid perception changes and the acceptance of digital tools , client centric solutions , and a big focus on the labour market .” technologymagazine . com 43