It ’ s no surprise that the patient experience has become increasingly important as the healthcare industry evolves .
Nowadays , patients expect more personalized communication from their healthcare providers , on top of receiving high-quality care ! They want to receive relevant information and appointment reminders delivered in a way that ’ s convenient for them .
In fact , a 2021 survey revealed that over 98 % of patients preferred to recieve their healthcare notifications via text .
But while the healthcare industry is traditionally slow to adopt new technologies , one company is making waves with its innovative solutions . As the industry leader in patient engagement , Intiveo aims to automate communication without losing the personal touch . Through features such as automated workflows , twoway chat , and central reporting , Intiveo ’ s userfriendly solution is certainly a top pick .
With over a decade of experience in innovative dental solutions , we spoke to Owen Ingraham , Intiveo ’ s Chief Technology Officer , about the future of healthcare communication .
“ At Intiveo , we ’ re not just keeping up with the latest technologies - we ’ re pioneering them . Our research and development teams are driven by one goal : to provide real-world value for our clients . ” Owen tells us , “ We were ahead of the curve when we introduced appointment-specific SMS communication years ago . We continue to innovate with our robust chat system , which constantly improves . And now , we ’ re thrilled to be exploring the potential of AI platforms , which will bring even greater convenience to our clients .”
Intiveo ’ s team has focused on enabling “ smart ” patient communication for years , but finding the perfect fit hasn ’ t always been easy .
“ That ’ s why we ’ re so excited about ChatGPT . With its high-quality communication capabilities , it ’ s a potential game-changer for the future of patient communication ,” Owen explains . “ As we enter the AI age and patient needs evolve , we ’ re committed to finding workflows that benefit our clients without adding headaches . So , stay tuned - the future of patient communication looks very bright !”
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