AI & ML
“BUSINESSES ARE THINKING ABOUT HOW AI CAN COMPLEMENT AND ENRICH THE CUSTOMER JOURNEY AND EXPERIENCE , INCREASING EMPATHY , WHILE REMOVING THE MUNDANE FROM PEOPLE ’ S JOBS ”
DOUGLAS DICK HEAD OF EMERGING TECHNOLOGY RISK , KPMG
With more regulations such as this to come in future – with similar acts planned in the US , UK and China – Douglas Dick , Head of Emerging Technology Risk at KPMG , describes why organisations must act now to ensure the responsible and ethical use of AI .
While regulation is important to keep in mind , he explains that organisations should already be striving to use technology in an ethical way . “ This involves having suitable governance and controls in place for using emerging technologies and mitigating potential
164 May 2024