SAILPOINT
“ By using our own solutions internally, we became the voice of the customer”
SREEVENI KANCHARLA, CIO, SAILPOINT
“ By using our own solutions internally, we became the voice of the customer, enabling us to share real-world learnings, drive continuous refinement, and ensure that our technology truly meets business needs.” teams to embrace change, drive continuous improvement, and proactively adopt AI-powered solutions that enhance both customer and employee experiences.”
One of Sree’ s signature initiatives was implementing a Customer Zero programme during her first year at SailPoint.“ I strongly believe in being an internal customer first, which led me to launch the Customer Zero programme within my first year,” she explains.
This approach ensured the company used its own solutions internally before deployment to customers.
SailPoint’ s digital transformation prioritises identity security Digital transformation projects face numerous challenges, with security gaps often emerging when security considerations follow rather than guide the process. SailPoint has navigated these challenges by placing identity security at the core of its transformation strategy from the outset.
“ As a CIO, digital transformation is more than just implementing new technologies,” Sree explains.“ It’ s about fundamentally reshaping how an organisation operates competes and delivers value.” For transformation to succeed, multiple components must work together. technologymagazine. com 217