“The biggest challenge initially was what flavour supports which product and for which market?”
PAUL GLADIGAU, CTO, EQUIFAX ANZ
This customer-centric approach extends beyond metrics to tangible business outcomes.“ We believe that we have prevented about AU $ 1.5bn( US $ 1bn) of fraud last year with one of our fraud products. The fraud team knows that, and the fraud technical team knows that.”
To support this mindset shift, Paul restructured the technology organisation to align with product segments and markets, enabling teams to specialise in specific domains rather than just technologies.
“ I broke the organisation up to be aligned to the product segments in the markets they serve,” he says.“ That alignment was a key part of our success.”
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