THE TECHNOLOGY INTERVIEW
Miranda finds the customer response to Oracle’ s AI capabilities particularly rewarding.
“ What excites me is the way customers are responding and the fact that they really are seeing an opportunity to change that sort of had been inaccessible to them, if you will,” she says.
The value comes from automating processes that were previously considered too complex for automation.“ Automating back-office processes that we never even attempted to automate in the past because it would have required too many rules. It was too complicated, you know, it was just easier to have a human do it. And now we can really start to take away that drudgery that humans were stuck in the middle of effectively
“ WHAT IS DIFFERENT AND SPECIAL ABOUT THIS SITUATION IS THE CLOSENESS TO THE DATA. SO THAT NATIVE UNDERSTANDING OF FUSION BUSINESS OBJECTS AND USER CONTEXT IS SUPER EASY TO INCORPORATE”
MIRANDA NASH, GLOBAL VP OF AI, ORACLE because we didn’ t write good enough software. Now we can automate that part with the power of AI agents,” she explains.
Oracle AI Studio sets itself apart through data integration She shares an example of how AI is changing roles in unexpected ways.“ I heard a story about a school’ s use of AI for detecting weapons in a more effective way and having an agent around that. The thing that hit me was that the teachers now were looking in the eyes of the students and seeing how they felt. Like, are you upset? What’ s going on with you? They were able to engage on a human level rather than doing the annoying work that is now handled by AI agents.”
Miranda concludes by highlighting what differentiates Oracle’ s AI Studio from competitors who have made similar announcements.
“ What is different and special about this situation is the closeness to the data. So that native understanding of Fusion business objects and user context is super easy to incorporate. What we think is that the power is where you’ ve got your data centre of gravity in Fusion, you can develop these agents in a really safe and powerful way, and they span across the enterprise so you can start to bridge some of the silos. Where Finance didn’ t talk to Sales, or that kind of thing – agents start to really span the entire enterprise.”
52 May 2025