A STUDY BY Tata Consultancy Services ( TCS ) has provided a snapshot of the scale of AI adoption across sectors worldwide , and a flavour of where most value is being found – and how .
The study , which quizzed 835 executives across a number of distinct industries , found that more than 80 % of companies are already investing in and actively using AI as part of their operations , while almost 100 % indicated they would begin or extend investments over the next two years .
But what exactly is AI in this context ? Artificial Intelligence is a term with as many connotations as the thing itself has potential applications . For the purposes of this study , TCS defined AI as technologies which could automatically sense unstructured data ( e . g . voice , images ), interpret meaning and form conclusions from that data , learn from it , and make decisions based on it .
Most respondents predictably indicated that investments in technology of this type were mainly directed at their IT functions , but outside that it ’ s the areas of sales , customer service , marketing and finance that are
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