ASIA
“ We ’ re trying to build everything in-house so that we have end-to-end management ourselves ”
MICHAEL MCPHAIL CTO , Mora Telematika Indonesia
provisioning . On the operations side , we use the network management systems provided by our suppliers but in terms of our CRM solution , our Trouble Ticketing solution , how that gets moved into reporting - that ’ s all developed in-house .
“ It allows us to be able to control and manage the applications well so that we can customise to what we need to deliver . That gives us an advantage because we maintain a lean and agile approach ensureing our cost in deploying is significantly lower than our competition .”
And that is perhaps the key to Moratel ’ s success , and the company is growing , both in the scope of network provision it is looking to provide and just bare numbers .
The company is having to expand
Inside Moratel ’ s Operations Center at Graha 9
www . gigabit . net 99