ASIA PACIFIC
“[ Digital transformation ] is about inspiring people with a new mindset to change their processes using technology to better serve the customer ”
— Verapat Chantaravannakul , Chief Information Technology Officer 105 available technology , as well as all integration and all governance requirements , its exploration of new technologies has been outsourced with close collaboration along with in-house technology leaders . This provides the advantage of fast-moving technology skillsets and the alignment with business domain knowledge .
“ The cost of technology is approximately the same everywhere but when it comes to implementing these technologies , especially in the insurance industry , the customisation to fit local culture , regulation and local recreation is mandatory ,” explains Chantaravannakul .
“ The challenge is balancing the standard technology used which gives us better leverage in terms of cost , but also the local customisation . This is quite a challenge , but we handle it quite well .”
Delivering an array of products , FWD ’ s Call Center and Chatbots remain areas which provide direct impact to the customers . Additionally , its API Gateway and microservices
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