TALENT POOL As well as reducing time and expense , Tran knew he had to better service Berkley Risk ’ s customers and clients . To do so , “ you ’ ve got to look at the people , process and technology .” Berkley Risk first decided to supplement their internal IT team ’ s knowledge and skills with additional technical talent . They added an architect , data analysts , and developers to build internal technical capabilities and develop bench strength .
NORTH AMERICA “ A lot of claims and underwriting can be automated to a certain extent and so instead of taking 30 minutes , it might literally take one minute to process ”
— William Tran Chief Information Officer
expense . We just weren ’ t efficient enough or as responsive to our customers as we wanted to be .”
As far as the initial digital transformation at Berkley Risk , Tran partnered with Mahathi , a software consulting company . “ I think they ’ re a great fit for us because they were able to deliver what we needed to be done at a reasonable price point . From my perspective , our success depends on my ability to add value to IT with improved systems without adding more cost . In fact , we need to be able to do it for less .” Berkley Risk didn ’ t bring in any new vendors for the active transformation itself . Instead they relied on the expertise and effort of their internal team and had Mahathi help them with additional technical expertise .
TALENT POOL As well as reducing time and expense , Tran knew he had to better service Berkley Risk ’ s customers and clients . To do so , “ you ’ ve got to look at the people , process and technology .” Berkley Risk first decided to supplement their internal IT team ’ s knowledge and skills with additional technical talent . They added an architect , data analysts , and developers to build internal technical capabilities and develop bench strength .
Berkley Risk was originally operating multiple applications , each with its own unique processes and so Tran and his team eliminated at least half of them . “ Then we looked at simplifying and enhancing these processes . Basically , we needed to remove duplicated or nonvalue added processes and enhance the processes that we are still using . In
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