NORTH AMERICA
patterns to better service our clients . We ’ re doing a POC ( proof of concept ) with IBM on their predictive analytics tools to see if there are additional insights we can glean from our data . RPA allows us to automate repetitive processes within and across our systems . A lot of claims processing steps can be automated to a certain extent and so instead of taking 30 minutes , it might only take one minute to process . There are many RPA vendors like Blue Prism , UI Path , Automation Anywhere , but it ’ s difficult to buy from them directly because we ’ re not experts . So , we ’ re looking to partner with an experienced SI ( system integrator ) for our RPA work .”
The transformation Tran oversaw has seen the company ‘ reinvent itself ’, according to its CIO . “ It ’ s been quite the journey so far and we ’ re excited about the future .”
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