AFRICA
Information and Digital Officer Sudheer Prabhu is the man taking MauBank ’ s digital strategy even further . “ I was hired to put a digital strategy in place , which is in line with the management ’ s vision of the bank that completely supports technology-driven processes and initiatives to enhance the customer experience as well as bringing in operational efficiency ,” Prabhu explains .
One of the initial considerations behind the changes at MauBank related to the current regulatory environment of the market . “ To create a strategy , you need to understand the current market situation and regulations ,” he explains . “’ What is the current regulatory environment in which we are operating as a bank ?’ So , we did a bit of research before working on a three-pronged strategy .”
The first initiative launched by Prabhu and his team was the total digitisation of the bank ’ s board , rendering the internal operations at MauBank paperless . “ Our entire board meeting is now done on tablets with uploaded papers . That was where we started the digital journey ,” Prabhu explains .
With any large-scale implementation of new technologically-driven processes , staff have to be comfortable with the new processes and technologies . “ You really need ambassadors within the organisations ,” Prabhu explains .
“Our entire board meeting is now done on tablets with uploaded papers . That was where we started the digital journey ”
— Sudheer Prabhu , Chief Information and Digital Officer
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