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( robotic process automation ). We are using the API to connect online with our core banking system for the creation of these accounts . As of last year , we introduced multiple features to our banking application to enable our 400,000-strong client base to enhance their experience and banking needs . In short , we are trying to take the bank to their homes , rather than them coming to us .”
Prabhu then focused his effort on bringing Artificial Intelligence ( AI ), Machine learning and NLP technologies to the bank and kickstarted the process with a simple FAQ chatbot , following on from the success of bots with more specific functions , onto the company ’ s website . “ Our virtual assistant was the first full-fledged FAQ banking bot on the island . and it uses artificial intelligence in responding to the customer . When more questions are added , it can interpret and respond to the queries . The next phase is to take this conversational AI platform to the next level by providing transactional services .
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