AFRICA
CLICK TO WATCH : FNB ’ S SMARTPHONE APP SUPPORTS EXISTING PRODUCTS TO PROVIDE IMPROVED CUSTOMER SERVICE
277 focus on enhanced customer centricity
“ Legacy systems have been a challenge , but Fiduciary has found ways to work with it . If you are able to build around a core system capability and modernize , differentiate the niche capability as re-usable components around the core system , that is great because you do not have to go and re-invent the wheel ,” explains Coetzee .
The switch to digital saw FNB make significant savings across Fiduciary ’ s infrastructure through the implementation of new architecture .
“ FNB has great in-house capability to design and implement new architecture . When Fiduciary started the journey , one of the first things we did was to assess the server and software landscape . Fiduciary was already on modern infrastructure running 100 % on virtual infrastructure , but we have not yet reviewed the applications running in those virtual machines ,” affirms Coetzee .
“ Fiduciary ended up re-building the entire server landscape , consolidating applications with similar workloads , sharing infrastructure where we could and saving about 75 % on hosting costs
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