AFRICA

281 process simpler and more cost efficient .”

And it ’ s fair to say FNB Fiduciary certainly doesn ’ t believe in standing still . Coetzee maintains change is a part of evolving and being able to enhance products to enable a greater impact .

“ Although I can ’ t remember where I heard it from , I try and live by following this quote : ‘ Great operations take advantage of change . Operations is the capability behind innovation , it delivers on the promise . That ’ s what makes it one of the most exciting , vital and dynamic aspects of the business in the 21st century .’”

“ The new application set us up to free operations resources so that we can spend our energy on innovation to ultimately enhance our product offering and journey .”

But in order to achieve sustained success , Coetzee highlights the importance of forming good partnerships and draws similarities to the process of maintaining personal relationships .

“ The assessment of your partner is

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