Wipro for support and development resources with key tools , like Kronos .
When Retail Business Services wanted to develop a dual lane system that could double as a self-checkout or associate checkout lane , it partnered with Toshiba and Getronics . Toshiba provided software development and hardware engineering expertise ; Getronics brought software test capability and project management . Ultimately , after prototyping , lab work , and in-store pilots , the project was a success . It is in 145 retail stores and 380 lanes . “ This was a good success story . No one was
wedded to a ‘ must be invented here ’ mentality ,” says Scorza . “ People stepped up as trusted partners .”
The goal , Scorza says , is to ensure customers have a good experience when they visit the stores . To keep up with innovation , Retail Business Services uses a “ fast follower ” philosophy as well . “ We don ’ t always want to be cutting-edge ,” explains Scorza . “ Sometimes we let other people do the cutting-edge stuff , spend lots of money , and then we follow closely behind with something we know works more efficiently and at a fraction of the cost .” Retail Business Service ’ s lunchbox frictionless store is similar to Amazon Go .
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