INNOGY SE

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“ We want to play a leading role in the global green energy transition and we believe that digital and disruptive new technologies are going to be at the heart of speeding up this process ,” explains Singh . “ Digital transformation is really at the heart of our customer facing business . We ’ re constantly looking for ways to optimise our end-to-end customer journeys — seeing where we can give our clients a ‘ digital delight ’ as I like to call it - as well as exploring new business models which are data-driven , platform-based , and highly scalable in nature .” innogy is , next to its core business of supplying electricity and gas to its customers , making services available to help customers install and maintain sustainable energy solutions such as photovoltaic ( PV ) panels , insulation of houses , smart home devices and e-thermostats , all with a view to “ make society more sustainable .”

As part of the Retail Digital Program , the focused use of digital innovations such as AI is able to grant customers a seamless and insightful journey into sustainable solutions for their home or business . “ A beautiful example

NOVEMBER 2019