“ We want to provide the best experience possible and the people that can provide the best information for us are the people that are using the technology ”
— Neil Mullally ,
Director , Information Communication Technology , Penrhos College
group to help assist in evaluating the new devices . Gone are the days when just the department head makes the decision , we now ensure a more collaborative approach with all stakeholders .” Lean methodology , Mullally says , has been very helpful in mapping current and future processes for efficiency gains . From a technology perspective , Lean provides a framework for the college to help understand our customers value and focuses its key processes to continuously increase it . The ultimate goal is to provide perfect value to the customer through a perfect value creation process that has zero waste .
From an organisational perspective , “ we ’ re highlighting our top twenty processes that we want to review that will provide the best value for us through time , money or efficiency gains , whether that be the customer experience we offer parents accessing our student portal or finance and teaching ,” says Mullally . “ We want to provide the best experience possible and the people that can provide the best information for us are the people that are using the technology .”
Having formed a strategic partnership with
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