TELUS DIGITAL
332
Adobe “ Adobe has been a key partner in our journey towards turning the data we collect into insights and action . They have evolved their solutions in ways that integrate well with the technologies we use . As a result , we ’ re able to deliver experiences that enable our customers and drive business value for our organization ” Steve Choi , Manager , Data Products
PARTNERS
Red Hat “ Our digital platform is hosted using OpenShift a Kubernetes orchestration platform by RedHat . OpenShift allows us to focus on delivering value to our customers while the infrastructure that supports and enables hundreds of applications is managed by RedHat . This relationship means that we don ’ t need to focus on managing , patching or scaling our infrastructure and we can focus on building great products .” Aron Reid , Director , Technical Operations & Infrastructure center experiences , what we ’ re starting to see is that both our customer and team member demands and preferences are changing quicker than ever before ,” says Kardish . He adds that the challenge is mitigated by the shift towards chatbots , conversational interfaces such as smart speakers , unified agent desktops , and interactive voice response ( IVR ) tech which offer opportunities for accruing insight-rich data whilst necessitating a scalable
NOVEMBER 2019