CLICK TO WATCH : ‘ THE NEXT GENERATION OF GROCERY RETAIL ’ 97 Business Services . “ You can ’ t get anything done without good partners ,” affirms Scorza . From partnerships with local brands to collaborations with other tech companies , these are an integral part of Retail Business Service ’ s business strategy . To ensure a strong partnership with local brands , Retail Business Services created the Business Relationship Manager ( BRM ) role , an account manager that works out of local brands ’ headquarters , attending staff meetings , and feeding information back to developers and service providers so the IT team can
have a good idea of what the brand represents . Retail Business Services develops tech in house whenever the market fails to supply . Among this is frictionless checkout , which allows customers to shop in-store without having to pay at a checkout lane . Using a mobile phone or scanner , they have a preselected payment method associated to their loyalty card and can leave through a special lane as soon as they are finished picking their goods . Scorza compares it to using an EZ pass when driving on toll roads .
Partnerships have allowed Retail
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