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Pestana believes that people will continue to enjoy traveling ,” Oliveira affirms . “ But our view is that the future should enhance convenience and provide booking flexibility . Customers should be able to cancel a booking without penalties , while also being provided with benefits and advantages , even if they are last minute bookings .” This demonstrates Pestana ’ s refreshingly understanding and perceptive analysis of customer needs , particularly as travel restrictions continue to complicate travel plans . “ Our goal is to give them the experience they want ,” he states .
Looking ahead to 2021 , Oliveira hopes that the company will resume its plans for further expansion in growth . “ Right now , the industry itself is very fragmented . However , I believe that Pestana , because of its solid operating model , will benefit in that environment .” While it remains
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