CITY OF KALAMAZOO our ambassadors are available to help . The technology provides the capability to access all of our different systems across the city from one spot . 90 % of calls to the 3-1-1 call centre can be handled without having to be sent to another department , which is a big focus . We are also updating our website and we are hoping to go live later this year , which will help us to move everything online .”
One technology that has been critical to making all this possible is the cloud . “ I keep mentioning that we ' ve moved some stuff online . We couldn ' t do that without the cloud being available . Currently , we are looking into moving our operations and priority infrastructure to the cloud . But as we look for solutions to interact with and serve our residents , a key component for us is to be able to put the information into the cloud and provide residents with the ability to access it .”
When it comes to the use of IoT , 5G and other advanced technologies , Dubois explains that , “ I think 5G is going to be critical to us in the future . When we look at autonomous vehicles and their capabilities across AI and machine learning I foresee it will be a great benefit to us . We ' ve not implemented this yet . We ' re currently building the foundation so we can do it in the future .
TIM DUBOIS
TITLE : CIO INDUSTRY : GOVERNMENT AGENCY LOCATION : KALAMAZOO , MICHIGAN
Tim Dubois is the CIO for the
City of Kalamazoo , Michigan since 2017 , where he is responsible for ensuring the modernisation of IT to serve and support a 21st century local government . Prior to coming to the city , Tim has worked in IT for over 20 years with a variety of industries , including healthcare , manufacturing , and the military . Tim is a graduate of the US Coast Guard Academy , where he earned his Computer Science degree , and of Western Michigan University with his M . B . A . He has held several certifications , including MCSE , CCNA , and currently PMP .
Transforming the City of Kalamazoo into a Smart City Becoming a smart city goes back to the philosophy of serving residents and how the city can become a better government . “ A smart city incorporates technology in order to improve and better itself . To become a smart city we have added the 3-1-1 call centre , and also incorporate some different technologies to allow us to improve when it comes to utilities . We ’ re putting out smart water metres , we ' re working with
EXECUTIVE BIO