and therefore can be cumbersome to use . This , he says , is a frustration and can cause businesses to resent generic solutions and their true costs and risks should not be underestimated , he warns .
“ As any software author will confirm , understanding business requirements accurately and sustainably is a never-ending challenge . By locking your business into using software that is designed for exactly one organisation , opportunities to learn from best practice can be missed . However , in general , I would recommend using packaged software for any activities that aren ’ t mission-critical , or represent significant competitive differentiation .”
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