HESHAM FAHMY TITLE : CHIEF INFORMATION OFFICER COMPANY : TELUS INDUSTRY : TECHNOLOGY LOCATION : ONTARIO , CANADA
As Chief Information Officer ( CIO ) at TELUS , Fahmy leads the team responsible for spearheading TELUS ’ transformation to a fully-digital , softwarecentric and cloud-enabled organization . The CIO team manages corporate systems and team member tools , bringing humanised , digital-first experience to life for customers , and championing technology to improve capabilities , efficiency and scalability across all current and future lines of business .
An agent of transformation and an innovator with seven granted patents , Fahmy has extensive consumer , digital and cloud technology development skills and operational leadership . He approaches his product and service development strategies with an entrepreneurial spirit building highavailability cloud and enterprise systems factoring security , privacy , scalability , data warehousing and analytics , all of which centres around constantly improving the customer experience . In 2023 , Fahmy was presented the CIO of the Year award by IT World Canada .
With a Bachelor of Computer Engineering from McMaster University and a Master of Software Engineering from the University of Toronto , he has innovated software products and solutions for 25 years , including 19 years of senior leadership roles , with a track record of launching disruptive products and platforms in retail , IoT , fintech and development tooling .
Before joining TELUS , Fahmy was the Vice President of Technology and General Manager , Marketplace at Loblaw Digital , where he led the technical delivery and operations of Loblaw ’ s omni-channel digital experiences and the transition of all of Loblaws ’ digital platforms to Google Cloud . He also led entrepreneurship and consumer product development at ecobee and is the mastermind behind ecobee ’ s thermostat line , currently one of the best-selling smart thermostats in North America .
Fahmy is a motivational leader with a passion for building highly productive teams and growing professional careers . His own passion for social capitalism aligns with TELUS ’ leadership in leveraging its world-leading technology and compassion to drive social change and enable meaningful outcomes for its customers , communities and team members .