DPV HEALTH
“ A lot of the early part was getting our hands on equipment . We needed to make people more mobile ”
NOEL TOAL CIO , DPV HEALTH
Toal is not your average CIO . As well as handling the ICT side of DPV Health , he also uses that expertise and experience to manage three teams responsible for client access . These teams handle call centre , interpreting and reception / administration , and Toal puts systems in place to make sure they run as efficiently as possible , while also leveraging technology .
And it ’ s that approach that really helped DPV health not only survive the pandemic but actually improve the healthcare services it was able to offer its clients , in the most difficult and distressing of times .
“ I think we were all shell shocked initially ,” admits Toal , “ but the organisation grew its revenue by 65 %. We had enormous growth , we are very busy , and we ’ ve retained most of that because a lot of it was organic – not just related to the pandemic-specific services we were providing .”
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