DPV HEALTH
“ I think one of the risks is that an organisation feels pressured to deliver AI ”
NOEL TOAL CIO , DPV HEALTH
the digital transformation and is now working through defining what the new ICT strategy will be , having fixed what he calls “ technical debt ”.
The new strategy is all about being more engaged with people and leveraging the new systems that have been put in place , such as the new CRM , clinical grade network , cloud systems , omnichannel phone system , hardware , and making sure the company maximises the value of the significant investment from the last four years .
You can almost hear Toal ’ s MBA switching into action as he explains how he is approaching this new strategy now that he has the platform to build on .
“ Someone from another community health organisation said to me the other day , ‘ we ’ re three to four years behind you ’. That ’ s because we have just done four years of work on digital transformation . You have to do the work , to be ready for the next stage .”
So what is that next stage ? Toal immediately , like many tech leaders , turns with caution to artificial intelligence .
“ I think one of the risks is that an organisation feels pressured to deliver AI ,” says Toal . technologymagazine . com 167