“They expect everything to be working 100 % of the time , not to try and connect to the wifi at 7pm and find that it ’ s not working ”
DAVID COX PAYMENT STRATEGY LEAD , VIRGIN MEDIA O2
Payment solutions that echo customer commitment When it comes to services , Cox explains , Virgin Media O2 leans on a number of providers to really enhance the experience for its customers . In his role , Cox is tasked with a strategic focus on those partners and their services as the company shifts towards organisations delivering more advanced projects . Open-banking being the key and evolving focus for the industry at the moment means that Virgin Media O2 steers itself away from legacy systems in order to remain current .
“ What we ’ ve done in the past year is replatformed with all of our payment service providers to their latest platforms , which gives us that agility to switch on and off certain payment methods — they ’ re robust , secure , up 100 % of the time and that ’ s what our customers expect ,” says Cox .
“ They expect everything to be working 100 % of the time , not to try and connect to the wifi at 7pm and find that it ’ s not working . I think stabilisation of our platforms and services is something we ’ ve very much been
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