“ We must remember to meet the needs of all customers , of all demographics and backgrounds ”
DAVID COX PAYMENT STRATEGY LEAD , VIRGIN MEDIA O2
global electronic billing and payment industry . Our collaboration with ebpSource started from those early days and has evolved to support the extensive digitisation of the business across many areas of our digital domain ; billing and payments being a key part of that journey strategically . They understand our business and how new technology needs to work within existing frameworks , business processes , technical processes and IT environments .
Additionally they bring us the value of their cross-industry experience , working not only in telecoms but also with utilities , financial services and payment processors ” Cox says .
This sets the company on the path towards further growth in the digital arena . Open banking is the key trend that Cox expects to see more involvement with in the future . Virgin Media O2 is continually evolving to bring its customers into the digital realm and remain up-to-date with the latest technological trends and discoveries . In doing so , open banking , he expects , will further streamline the payment process for digital customers , making it a more appealing concept for the majority .
technologymagazine . com 217