DIGITAL TRANSFORMATION
John Chambers, President for the UK and Ireland,
Kyndryl
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World’ s largest IT service provider, Kyndryl, sets up new headquarters in Liverpool Liver Building
Kyndryl’ s AI Innovation Lab – launched in May in Liverpool’ s iconic Royal Liver Building – exemplifies the new blueprint for lab success by embedding itself within a broader strategic context. Rather than operating as an isolated R & D centre, its purpose is explicitly tied to addressing the critical AI skills gap, a challenge where only 29 % of business leaders feel adequately prepared.
The lab’ s ambitious goal to create up to 1,000 software engineering and AI-related jobs over three years directly supports the UK Government’ s AI Opportunities Action Plan, transforming the lab into a vital regional ecosystem hub. This model avoids the‘ ivory tower’ trap through two key mechanisms: First, the inclusion of a Kyndryl Vital Studio facilitates designer-led, open co-creation sessions, ensuring that innovation is developed in direct collaboration with customers to solve real-world problems. Secondly, an expanded, multi-year partnership with Liverpool-based retailer The Very Group was established from the outset, grounding the lab’ s work in a tangible, large-scale use case focused on enhancing end-to-end digital capabilities. This ensures its innovations have a clear and immediate path to market relevance and implementation.
“ With businesses eager to develop AI capabilities, our new Kyndryl AI Innovation Lab Liverpool represents a significant step in addressing the AI skills gap,” says John Chambers, Kyndryl’ s President for the UK and Ireland.“ By fostering AI innovation here in Liverpool, we aim to ensure that organisations are ready to capitalise on the transformative power of AI.”
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