TECHNOLOGY
CLICK TO WATCH : ‘ PRESIDENTIAL SUITES , LE ROYAL MONCEAU – RAFFLES PARIS ’ 279 acknowledges that customers demand more from a high-quality hotel , and seek to engage with new experiences upon each visit . To ensure that his vision is consistent across the hotel , Greiner says that attracting and retaining top-tier staff is paramount : “ It is particularly important to have the right employees in directorial positions across the restaurant , bar , banquet and room service . Employees will come for the brand and product , but stay for the managers .”
TECHNOLOGY
Greiner says that the desire to implement technology is always centered around a very “ human experience .” Technology divides into two categories for him : “ sales reports , which are so much more accessible today than they used to be . Now we can use analytics tools such as Avero and then implement this data to suit the business strategy ,” and customer feedback . Greiner references TrustYou , which is a platform used to collate customer feedback based on the language they
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