DIGITAL TRANSFORMATION
We speak to Suhas Uliyar , VP Digital Assistant , AI & Integration at Oracle , who reveals how it helps companies use AI to empower customers and employees
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Suhas Uliyar is VP Digital Assistant , AI & Integration at Oracle . His passion for AI was born out of a history of working with mobile technologies stretching back to the 1990s . “ I became fixated with the customer experience and digital experiences . That led me to start my own startup around mobile technologies , building up a mobile platform that allowed developers to build good mobile experiences ,” he says . As mobile technologies evolved with the advent of the iPhone , the digital experiences they enabled led to what Uliyar describes as his first foray into AI with predictive analytics , before joining Oracle in 2013 to drive its mobile strategy .
With customers so used to interacting via mobile phone technologies such as SMS or WhatsApp or Facebook Messenger , Oracle identified an opportunity to use natural language processing to allow users to converse naturally with AI chat bots . “ We quickly pivoted over to the chatbot world ,” says Uliyar . “ We used natural language processing to automate things like customer services , building the chatbot platform from scratch .”
OCTOBER 2020