GARTNER
Gartner predicts that by 2022 , 70 % of whitecollar workers will interact with conversational platforms daily
access to truly intelligent process automation , rather than the more naive robotic technologies that involve screen scraping and emulated mouse movements . “ We ’ re looking at a suite of business process improvements and tools that assist the knowledge worker by removing repetitive , replicable and routine tasks - for example recommending the next best action . An AI that ’ s able to look at how you ’ ve done things and provide recommendations and forecasting - ‘ If you continue down this path you ’ re going to have this problem ’.”
39 technologymagazine . com