AI & DATA ANALYTICS
closely followed by telcos , which are affected by the same issues . We have one major customer that says they cannot roll out the latest technology without automation . It ’ s now all about having to pivot and change quickly ,” adds Tyree .
He believes the pandemic has only accelerated this process . For example , those in healthcare realised that if a dollar ’ s worth of administration could be automated , then it ’ s another dollar that can be provided for patient care . In retail , companies are feeling pressure from the likes of Amazon . Companies have realised that automation can create efficiencies that would allow them to compete .
The importance of people power Tyree is keen to stress that it ’ s not about replacing the human workforce , a common and widespread fear often talked about when increasing automation . “ If anything ,” he says , “ there is a growing labor shortage in the UK right now , and not just in technology . write one piece of software which can easily be reprogrammed to do lots of different tasks .’ - That was RPA originally .”
Tyree says since then , people have started wanting robots that can talk to the customer and understand the content of an email . As a result , artificial intelligence has been intergrated into robotics . The combination of AI and robotic processes has resulted in intelligent automation — a merger of the two .
The sectors most influenced by intelligent automation technology “ The big player in this market right now is financial services , and that includes insurance and retail banking . Both market pressure and an expanding fintech market are expanding this market . This is
“ In a nutshell , there will be people and automations working together more , but at the same time , the roles are going to become more humanised ”
ERIC TYREE HEAD OF AI & RESEARCH , BLUE PRISM technologymagazine . com 113