AI & DATA ANALYTICS
“ Automating can take 90 % of manual work off someone ’ s plate , and they can get 10 times more work done as a result . So , people are being paid for what they ’ re hired to do , which is to think ”
ERIC TYREE HEAD OF AI & RESEARCH , BLUE PRISM
This is not about robots in a room with the lights out . It ’ s quite the opposite . It ’ s very much about human engagement .”
There ’ s lots of talk right now about hybrid working and how things will change since the pandemic , so where is the future of work really going ?
Tyree says , “ In a nutshell , there will be people and automations working together more , but at the same time , the roles are going to become more humanised .”
He offers an example of mortgage lending and approval . “ If you , for example , run a mortgage desk at a bank , there will have to be a combination of automation and humans . The approval process is largely going to be passed to humans because these things have to be approved properly for regulatory reasons . After the human approval part , then the process could be passed back again to the automation side , which could be used to complete and tie up the process . The letter is sent to the applicant via automation , but as soon as the person phones the lender , that goes back to the person . All of this has to work seamlessly . What ’ s more , humans
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