“ You ’ ve got to be able to tell the story . You ’ ve got to be able to articulate where you ’ re going , what that destination looks like , and you ’ ve got to make sure people are participating in that journey ”
CREDIT : SAS
Q . HOW HAS THE ROLE OF CIO EVOLVED IN RECENT YEARS , PARTICULARLY WITH THE RISE OF AI ?
» I think first of all , the role of the CIO changed even before generative AI . If you go back to COVID and look at all the companies that thrived coming out of that , they made a pivot to digital delivery of their software , their solutions , their services . And because of the way it ’ s delivered , it ’ s really an IT service . The software as a service model is virtually traditional IT .
What happened was so many CIOs suddenly were thrown into the business table because they were a means to survive and thrive post-COVID . So CIOs around the world today , there ’ s not many that I keep up with that are internal IT only . They ’ re out there driving commercial revenue or they ’ re participating in the experience for our customers , much more in a different way . It wasn ’ t the case 10-15 years ago . I think the role has fundamentally changed already . AI has been another fun disruption . technologymagazine . com 21