Remember when workforce management meant basic time-tracking and rigid schedules ? Those days are gone . In 2024 , AI is transforming how businesses handle their most valuable asset : people .

A recent Confluent survey found that 32 % of IT leaders now consider workforce transformation a top priority . Why ? Because AI-powered tools are delivering real results . They ’ re predicting staffing needs with uncanny accuracy , optimising schedules across multiple channels and even serving as real-time assistants to employees .

But it ' s not all smooth sailing . As NICE ’ s Nathan Stearns points out this month , the rise of digital interactions has complicated scheduling , forcing managers to juggle voice , text and even chatbot interactions . And Steve Elcock of elementsuite warns against trying to “ eat the whole elephant ” – implementing these systems requires careful staging and cultural adjustments .

Elsewhere this month , we highlight the role of automation in augmenting workforces , explore the need for robust cloud storage security , and shine a spotlight on the Top 10 Chief Digital Officers . We hope you enjoy the issue .

TECHNOLOGY MAGAZINE IS PUBLISHED BY

MARCUS LAW

Technology Magazine October 2024 | Page 7

FOREWORD THE AI REVOLUTION IN WORKFORCE MANAGEMENT

“[ AI tools are ] predicting staffing needs with uncanny accuracy , optimising schedules across multiple channels and even serving as real-time assistants to employees ”

Remember when workforce management meant basic time-tracking and rigid schedules ? Those days are gone . In 2024 , AI is transforming how businesses handle their most valuable asset : people .