requirements , promoting flexibility in employment contracts and working patterns .”
Andrew also emphasises the importance of change management and training : “ Addressing this resistance requires effective training and change management strategies , including clear communication , hands-on training sessions , and ongoing support to ensure that all stakeholders understand the benefits of the new system and feel confident in using it .”
The future of workforce management As workforce management continues to evolve , driven by AI and digital advancements , organisations that embrace these technologies and adapt their practices will be wellpositioned to optimise their talent , drive efficiency , and maintain a competitive edge in an increasingly digital world . The journey towards fully integrated , AI-powered workforce management is ongoing , with each step bringing new challenges and opportunities for businesses to reimagine how they manage their most valuable asset : their people .
Looking to the future , the field of workforce management is poised for continued innovation , as Nathan describes . “ We are also beginning to see a dynamic re-skilling happen between AI and humans . This includes workforce managers , with WFM staff training the AI to perform better and vice versa .
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