DIGITAL TRANSFORMATION
“ WFM technology enhances the accuracy of demand forecasting and budgeting , enabling companies to optimise labour costs ”
ANDREW GARCIA SENIOR DIRECTOR OF PRODUCT MANAGEMENT , DAYFORCE
This is forever changing employees ’ roles . For workforce managers , this means getting out of the weeds of data analysis and offloading some of that work to AI so they can focus on the higher value aspects of their jobs , including AI oversight .”
The rise of the gig economy and the increasing prevalence of remote work are also shaping the future of workforce management , as Steve highlights : “ The most significant shift in workforce management in recent years has been the increase in flexibility . This shift is particularly evident in how working from home , born out of the COVID-19 pandemic , has become widely accepted as a standard business practice . However , in the retail and hospitality sectors where employees can ’ t work from home , flexibility has manifested in various ways , such as accommodating different shift patterns , multiple contracts , and the ability to work at a variety of locations .”
Going forward , organisations will need to adapt their strategies to manage as more diverse and distributed workforce , balancing the flexibility demanded by workers with the need for cohesion and productivity . Steve adds : “ Self-service systems now enable better management of employee preferences , roles , and locations , which was not possible before . This flexibility accommodates the diverse needs of workers , such as students and parents , and better aligns with today ’ s modern workforce expectations .”
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