SUNRISE
and diverse customer data sets, built multiple data lakes and brought together different teams to identify impacted segments. We then designed targeted communications and propositions for each group. The intention was always to cover the entire base and make sure everyone understood what was happening and could move with us,” he says.
Leading the programme governance from the Chief Technology Officer’ s office, Fabrizio and his team were responsible for aligning all technical and commercial streams under a single framework. The unified approach was critical to mitigating risks and maintaining customer trust throughout the process.“ The governance was ensured at the CTO level with our team, aligning technical and commercial streams under one umbrella. It was a cross-functional effort that demonstrated Sunrise’ s ability to lead decisively and responsibly, while always keeping the customer impact at the centre,” Fabrizio says.
Operational excellence: The engine room of innovation A culture of bold innovation thrives only when it rests on a foundation of rock-solid operational excellence. For Sunrise, it means striking the right balance between the velocity of change necessary to stay ahead and the stability and reliability that customers expect. The environment poses a formidable challenge, with teams implementing thousands of network changes every month.
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