SUNRISE
Fabrizio warns against what he calls the“ reality-hype gap,” stressing the importance of keeping the ultimate objective front and centre: tangible improvements in both customer experience and operational efficiency. Such a pragmatic approach will guide how Sunrise harnesses its vast data resources to create a more intelligent and responsive network.
So, what does this mean for the typical Sunrise customer in the years ahead? Fabrizio paints a clear picture of a seamless and reliable future:“ AI will allow us to observe service performance more deeply, discovering
“ Our culture is built on a mix of ambition, agility and a constant drive to improve the customer experience”
Fabrizio Campanale, Vice President of Entertainment, In-Home and One Assurancer, Sunrise technologymagazine. com 113